Cottage info
Center Parcs Het Heijderbos

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Welcome

On behalf of the entire Center Parcs team, I would like to wish you a warm welcome to Het Heijderbos!

Through this site we communicate all specific cottage info. From manuals to the cottage ABC.

Patrick Delmée, General manager

You can contact us by the following telephone numbers:

Reception (other questions)

+31 (0) 485 49 67 00

Reserve a table

+31 (0) 6 21 57 38 82

WhatsApp (24/7)

+31 (0) 6 50 63 17 30

Emergencies

+31 (0) 485 49 67 77

On the day of departure

On the day of departure we would like to ask you to…

 

…Collect the bed linen and towels in the bag and place them in the hallway of the cottage.

.

 

Recycle the waste in the appropriate containers near your cottage.

 

…Place the clean dishes back in the cupboards.

 

 …Put the furniture back in the right place.

 

Open the windows in your cottage on the ventilation position.


…Leave your cottage before 10:00. You don’t have to hand in your bracelets until you leave the park. This is possible in the designated box at the exit of the park.

 

… Don’t forget to complete the survey to make your next stay even more enjoyable.

Thank you!
On behalf of our entire Housekeeping Team.

Manuals

TV

998

CP TV NL

999

CP TV DE

1

NPO 1

2

NPO 2

3

NPO 3

4

RTL 4

5

RTL 5

6

SBS 6

7

RTL 7

8

Net 5

9

Disney XD / Veronica

10

RTL 8

12

MTV

13

Comedy Central

14

Nickelodeon / Spike

15

Discovery Channel

16

National Geographic

17

TLC

18

Cartoon Network

19

Eén

20

Canvas

21

Eurosport 1

22

CNN

23

BBC One

24

BBC Two

27

Das erste (ARD)

28

ZDF

29

NDR

30

WDR

31

Arte

33

FOX

36

24 Kitchen

39

Duck TV

40

MTV Music 24

41

Nick Toons

42

Nick Junior

44

E! Entertainment

45

RTL Lounge

46

Sat. 1

47

Pro Sieben

  

801

NPO Radio 1

802

NPO Radio2

803

NPO 3FM

810

100 % NL

811

Q Music

812

Radio 10

813

Radio 538

814

Radio Veronica

815

Sky Radio

816

Slam! FM

820

Studio Brussel

821

VRT Radio 1

830

BBC Radio 1

840

Eins Live

ABC

Aqua Mundo
Our Aqua Mundo is open for you every day. The opening hours can be found in the Center Parcs app. You can use the wristbands during your entire stay to enter the Aqua Mundo. You can also close the pool locker with your wristband.

Car-free village
Because this is a car-free village, it is not allowed to use the car at the park outside the changeover days. On the changeover days, children and pedestrians always have priority over other traffic (cyclists must also give priority).
The permitted speed is 15 km/h. We kindly ask you to only drive on the paved roads. On the day of arrival, you must park the car in the general car parking after unloading. On the day of departure you can pick up and load the car an hour before departure.

Cash withdrawal
You can withdraw cash in the Market Dome. The ATM is located on the right of the entrance to the Evergreenz Restaurant.

Doctors and pharmacies 
For information, telephone numbers and route descriptions, please contact the Reception or the Porter’s Lodge. You can also call us on telephone number +31 (0) 485 49 67 00.  

Emergencies
Report emergencies under the emergency number +31 (0) 485- 49 67 77

Environment
You can make a significant contribution to protecting the environment by sorting your waste. Together, we can create a healthier legacy for our children!

Please sort your waste as follows:
Residual waste: Residual waste.
Waste paper: Dry paper, newspapers, magazines, cardboard, etc.
PMD: Plastic bottles and containers, Metal packaging and Drinks cartons.
Glass: Bottles, glass jars, etc.
Batteries: Staff at the Reception will be pleased to take your empty batteries.

The waste containers are situated in the direct vicinity of your cottage. You can also find them on the map of the village.

Thank you for your cooperation!

Friends gift
If your booking includes a Friends gift, you can pick it up in the Shop & Smile store.

Information 
We are available 24 hours a day to provide information under telephone number +31 (0) 485-49 67 00. You can also obtain information about the park and its surroundings from our Reception. We are also active on Facebook, Twitter & Instagram. Of course you can always download the free Center Parcs app.

Jungle Dome
With your wristband you can also visit our Jungle Dome. For the current opening hours, please refer to the Center Parcs app. To close the locker in the Jungle Dome you can also use the wristband. 

Laundry service 
Het Heijderbos has a laundry service from monday up to and including friday. You can buy a laundry bag of 2 kg (€7.95) or 4 kg (€14.95) at the reception. When you report the laundry before 12 a.m. then it will be picked up from your cottage the same day and returned clean. Reports after 12 a.m. will be processed the next day.

Lost and found
Have you lost something? If our employees or our guests find something, it will be collected. Ask our reception staff or call the lost and found department. They can be reached on Monday from 1 p.m. to 4 p.m., Tuesday from 8 a.m. to 11 a.m. and Friday from 10:30 a.m. to 1:30 p.m. The phone number is +31 (0) 485-49 67 17. 

Mail
Are you expecting mail? Mail can be obtained from our Reception. Outgoing mail can also be sent from our reception.

Noise disturbance
If you are experiencing noise disturbance, you can contact our staff at the Guest Service on telephone number +31 (0) 485 49 68 52. During opening hours of the reception an employee will also be happy to help you.

On the day of departure
We kindly ask you to vacate your cottage before 10 a.m. on the day of your departure.

Please hand in your wristbands at the reception or deposit them in the designated box at the exit of the park. We would be delighted if you spent your last day with us in the village.  

To make the cleaning process more efficient, please put your bed sheets and towels in the plastic bag and leave them in the hallway of your cottage.

Please leave the cottage tidy, empty the dishwasher, and take the trash to the appropriate containers. Don’t forget to look underneath the bed so you will not forget anything. If you want to leave early; the barriers open at 7 a.m.

Parties
In addition to a short holiday, Het Heijderbos is also a great location to celebrate a party. Do you have a wedding anniversary to celebrate soon, are you designated to organize a family day or weekend with friends or do you have wedding plans? We help you to put together a day/weekend according to your wishes with activities, food & drinks and/or accommodation. Interested? Please contact us:

Business Solutions Het Heijderbos
T: 0031 (0) 485 496857
E: business.solutions.hb@groupepvcp.com

Pets
Pets are not allowed in the Market dome. They are allowed in the Action Factory and in the Old Barn & Bowling. As a precaution for other guests, your pet should wear a flea collar and be on a leash at the village. Dog toilets are indicated on the park map.

Restaurant reservations/ Table-cooking 
We advise you to reserve for dinner. You can reserve your table at the Food & Drinks Info Point in the Market Dome, or by phone +31 (0) 6- 21 57 38 82 or through the Center Parcs APP. You can also book all table cooking packages at the Food & Drinks Info Point or in the Daily Foodstore. For questions about the delivery please call +31 (0) 485-49 67 60. This number is not intended for making orders, that is only possible on the spot. 

Safe
On the inside of the bedroom wardrobe you will find the manual of the safe. The safe door must be open. If this is not the case, please report this at our reception or through our reporting point for malfunctions: +31 (0) 485 49 68 00.

PLEASE NOTE:
We request that you leave the safe with the door open again at the end of your stay.

Smoking
Smoking is not allowed in the cottage. All our cottages are non-smoking.

Taxi
To order a taxi, please contact our reception +31 (0) 485-49 67 00.

Wheelchair accessibility
The Aqua Mundo is easily accessible for wheelchairs. There is a special entrance which can be opened for you by pushing a button at the entrance. There is a large dressing room, an adjusted toilet and a slope at the pool, please call one of the employees. The Hot Whirlpool and the outdoor pool can not be reached with a wheelchair.

WiFi
There is wireless internet access in the cottage. Basic WIFI is free. You can buy premium WIFI tickets from KPN at the reception.

Zoover
Thank you for your stay! Let us know what you thought of your stay, on Zoover.com (search for Heijderbos) or Tripadvisor.nl.

Household regulations

These Household regulations apply to all parks belonging to Center Parcs (hereinafter called the landlord) and are intended for the tenants of the cottages, their parties, and in general all visitors to the parks of Center Parcs.

  1. Arrangements that deviate from the clauses contained in these regulations are only valid if and insofar as such deviations are expressly agreed in writing between the tenant and the landlord.
  2. This tenant, his party and in general all visitors to the parks of Center Parcs are obliged to behave correctly and to refrain from acting in a manner that could reasonably be expected to cause offence to the landlord or to other visitors.
  3. The tenant is liable for any damage caused by him, his party or his visitors at the park to other people and/or to the property of the landlord or third parties at all. The sum owed by the tenant to the landlord by way of compensation for damage must be transferred as soon as the first straight forward written summons issued to that effect has been received.
  4. The tenant is not allowed to keep animals at the park that cause a nuisance or an inconvenience. The same applies to engines, instruments, tools or similar objects that may, in the opinion of the manager, cause a nuisance. Radios and other sound equipment must be used in such a way that they cannot be heard outside the cottage.
  5. The landlord retains the right at all times to enter the cottages for an inspection and/or to carry out or supervise maintenance work. This will not entitle the tenant to a full or partial refund of the rent already paid or yet tot be paid.
  6. A speed limit of 15 pkh applies to mechanical vehicles within the park grounds. Motorcycles, mopeds, motor-assisted pedal cycles, etc. are not allowed in the park unless the engine has been rendered inoperative.
  7. Mechanical conveyances with more than two wheels belonging to the tenant or to this party or to park visitors may not be parked within the grounds.
  8. The tenant, his party and/or visitors obliged to comply strictly with all directions and instructions given by or on behalf of the landlord consistent with the content of these regulations, this consistency to be judged solely by the landlord.   
  9. The landlord and/or the person(s) responsible for ensuring compliance with these regulations is/are entitled, either with or without first issuing a warning, to expel (or have expelled ) from the park, and deny further access to, anyone who does not comply with or who violates any of the clauses in these regulations. The landlord will not be obliged to fully or partially refund cottage rent and/or admission fees already paid yet or yet to be paid.
  10. Permanent residence in the park cottages is not permitted. The tenant must all times have a fixed place of residence elsewhere.
  11. The tenant is obliged to keep the interior of the cottage and the surroundings clean and free of waste. The tenant is obliged to deposit waste in the containers provided for this purpose.
  12. The tenant and in general all visitors are obliged to comply strictly with all governments or statutory regulations that apply at the park. Motorboats are not allowed on the lakes in the park and swimming in the outdoor water is not permitted unless expressly indicated otherwise.
  13. Outside the cottages, dogs must be kept on a lead. Dog owners must ensure that their dogs use the special dog toilets at the park.
  14. The landlord is not liable for any damage and/or accidents resulting from participation in activities and/or the use of facilities etc.
  15. Tenants must be at least 21 years old of age.
  16. The landlord is at all times entitled to temporarily close down buildings and installations for maintenance work, without this giving the tenant/visitor the right to a full or partial refund of the rent already paid or yet to be paid.
  17. The landlord reserves the right to introduce changes to the park equipment, the staff activities and the services provided to the tenant/visitor, as well as to the prices charged and any plans made or publicized.
  18. If the tenant/visitor gives an incorrect name and or address, this may lead to the immediate cancellation of the tenancy agreement or reservation.
  19. Cottage tenants must adhere to the arrival and departure times given. Deviation from these times by the tenant may have financial consequences.
  20. Smoking is not permitted in the bedrooms of the cottages, nor in any other place where there is a risk of fire.
  21. The Legal form of the landlord is an N.V. (Naamloze Vennootschap,or public limited company) The landlord reserves the right to change its legal form in the future, or to transfer its rights in relation to the park and ensuing from this contract.

Regulations deposited with the register of the District Court of Rotterdam.

  1.  

WiFi at Center Parcs Het Heijderbos

Log-in on a Smartphone or Tablet with Android

Portal

  1. Select Settings. Select WiFi and activate it.
  2. Available KPN WiFi HotSpots networks within the range of your device appear as ‘KPN’ in the list of detected networks. Select ‘KPN’.
  3.  Open your internet browser . This will now display the HotSpots portal. If you do not see this, try browsing to, for example, www.nu.nl. You will then automatically be forwarded to the KPN HotSpots portal.
  4. You can log in here with your account or scratch card details. At a free location, you only need to accept the conditions. You can also check ‘stay logged in’ here if you want your device to automatically connect to the KPN WiFi network in the future.
  5. The device is now connected to the KPN WiFi HotSpots network.

Please note:

Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has occurred (because you did not use the connection for a period). 

Open your internet browser again. If the HotSpots portal is displayed, accept the conditions and enter your details again; your smartphone will automatically connect to the KPN network. 

Application

  1. Select the application “HotSpots”.
  2. The opening page of the KPN HotSpots app is displayed with all KPN WiFi HotSpots within a radius.
  3. Select “Settings” and choose “Account”.
  4. Log in with your KPN HotSpots account by entering your login details. Check “connect automatically” if you want the device to automatically connect to the KPN WiFi network in the future. Then choose “Done”.
  5. Return to the home screen. Select “Settings” and then enable WiFi.
  6. If a KPN WiFi HotSpot is available within range, your device will connect to it.
  7. The device is now logged into the KPN WiFi HotSpots network.

Please note:

Is the connection lost? For example, if the WiFi point is no longer in range or during a time out (if you have not used the connection for some time), it will automatically recover.

Please note:

When you want to end your session, you need to log out. You can do this by using the logout button at http://logout.hotspots or by using the QR code.

Log in to an Apple (iPad, iPod or iPhone)

Portal

  1. Select “Settings”. Choose “WiFi” and enable it.
  2. Choose “KPN” as the WiFi network.
  3. The device is then connected to the WiFi network. After this, a pop-up (Captive Portal) will automatically appear with the login portal. If the Captive Portal does not appear, open your Internet browser and open any page there (for example www.nu.nl). Here you can log in with your account or code card details. You can also purchase credit online here. At a free location, choose “Start now” to log in.
  4. The device is now logged into the KPN WiFi network.

Please note:

Is the connection lost? For example, because the WiFi point is no longer in range or during a time out (if you have not been using the connection for some time). Then you can turn WiFi off and on again and use the Captive Portal pop-up. Here too, the “forget network” can help.

 

Application

  1. Go to the home screen. Select the HotSpots app.
  2. The opening page of the KPN HotSpots app is displayed with all KPN WiFi HotSpots within a radius.
  3. Select “Settings” and choose “Account”.
  4. Log in with your KPN HotSpots account by entering your login details. Check “connect automatically” if you want the device to automatically connect to the KPN WiFi network in the future. Then choose “Done”.
  5. Return to the home screen of your device. Choose “Settings” and select “WiFi”.
  6. If a KPN HotSpot is available within range of the device, it will appear in the list of found networks. Select the “KPN” network. Your device will now connect to the KPN WiFi HotSpot.
  7. The device is now logged into the KPN WiFi HotSpots network.

Please note:

Is the connection lost? For example, because the WiFi point is no longer in range or during a time out (if you have not been using the connection for some time). Then open the app again and the device will automatically reconnect to the KPN network.

Please note:

When you want to end your session, you need to log out. You can do this by using the logout button at http://logout.hotspots or by using the QR code.

Four tips if you cannot log in immediately:

  1. Empty your browser cache. You can do this through the settings of your browser. Once in your browser settings menu, choose to clear your history and website data, also known as cache. Note: This also removes all recently visited websites and saved passwords.
  2. You can restart your device.
  3. You can forget “KPN” network at your WiFi settings and then reconnect.
  4. You can also stop and restart the app when using the HotSpots app.

Tips for safer internet via a WiFi HotSpot 

KPN makes every effort to make our HotSpots as safe as possible. However, there are still risks. Because of the ease of use, KPN WiFi HotSpots are open WiFi networks. The following tips increase your safety:

  • Check whether you really log in to the KPN HotSpots portal by checking the address and the security certificate, by clicking on the ‘lock’ in the address bar. If the site does not have a valid security certificate, a warning will be displayed and no “lock” will appear.
  • An https site is secured and encrypts confidential data. Therefore, pay attention to the “s” in https.
  • Check if the redirect is to the correct web address (for example: www.kpn.com instead of www.kqn.com).
  • A VPN (virtual private network) can be set up for sites that cannot be reached with https. This is, as it were, a traffic tunnel. Traffic can (almost) not be read by any hackers, and can therefore be sent more securely. If a device has set up a VPN, an app will also send its traffic over it.
  • Regularly update the operating system (for example: the latest Android version) to get the latest version.
  • Firewall must be switched on and virus scanner active (for example: KPN Safe).

Please note: 

Logging in through the KPN HotSpots portal does not provide additional security for internet traffic after logging in.

What does KPN HotSpots do for safety?

KPN HotSpots traffic is handled differently compared to its own WiFi connection: public traffic is handled through a separate network. Furthermore, all actions on the portal (both logging in and paying) are https secured. People who are connected to the same HotSpots network cannot see each other. And incoming traffic to your device (initiated from the outside) is not allowed by KPN HotSpots. In addition, we regularly test the security of the portal.

How to use KPN WiFi with a secure VPN connection

Set up a VPN connection for Android: After you have connected with the KPN Wifi network you go through the following steps:

  1. Go to ‘Settings’> ‘More (settings)’ > ‘VPN’
  2. In the menu, choose ‘Add / edit VPN profile’.
  3. By description you can enter ‘HotSpots’ and select the type of connection: ‘PPTP’.
  4. For server address, enter: ‘vpn.hotspotsvankpn.com’.
  5. Check if ‘PPP Encryption (MPPE)’ is turned on and save the settings.
  6. When the VPN is saved, choose the created VPN.
  7. Now enter the username: ‘vpn’ and the password: ‘kpn’
  8. You can now connect to the VPN.

Set up a VPN connection for IOS: After you have connected with the KPN Wifi network you go through the following steps:

  1. Go to ‘Settings’> ‘General’> ‘VPN’.
  2. Select ‘add VPN configuration …’ (You only need to do this once, after which the settings are saved for this).
  3. Select the type of connection: ‘PPTP’.
  4. By description you can enter ‘HotSpots’ and at server: ‘vpn.hotspotsvankpn.com’.
  5. RSA SecureID must be disabled, the username is: ‘vpn’ and the password is: ‘kpn’.
  6. The “Encryption level” must be set to ‘Automatic’, ‘Send all traffic’ must be enabled and the ‘Proxy’ must be switched off.
  7. When you have entered these settings, choose ‘Done’. You will return to the VPN screen.
  8. In this VPN screen you can switch on the VPN under ‘VPN Configurations’. You are now connected via VPN.

Do you need help?

For more information, visit kpn.com/hotspots, ask your question at the reception or contact our Service Desk. If you call nationally from your location, please contact the number of your country. PLEASE NOTE! Your provider may charge additional costs for the use of your (mobile) phone.

France (0800) 90 78 23

Germany (0800) 187 30 04

The Netherlands (0800) 04 14

Belgium (0800) 704 24

If you call internationally from your location, please call +3188 468 77 68. The service desk is available 24 hours a day and multilingual.

 

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