©Copyrights Center Parcs Het Heijderbos | CONCEPTERIJ
Welcome
On behalf of the entire Center Parcs team, I would like to wish you a warm welcome to Het Heijderbos!
Through this site we communicate all specific cottage info. From manuals to the cottage ABC.
Patrick Delmée, General manager
You can contact us by the following telephone numbers:
Reception (other questions)
+31 (0) 485 49 67 00
Cottage Delivery (only for information)
+31 (0) 6 21 57 38 82
Reserve a table
+31 (0) 6 21 57 38 82
WhatsApp (24/7)
+31 (0) 6 50 63 17 30
Emergencies
+31 (0) 485 49 67 77
Questions about your cottage
+31 (0) 485 49 68 00
On the day of departure
On the day of departure we would like to ask you to…
…Collect the bed linen and towels in the bag and place them in the hallway of the cottage.
.
…Recycle the waste in the appropriate containers near your cottage.
…Place the clean dishes back in the cupboards.
…Put the furniture back in the right place.
…Open the windows in your cottage on the ventilation position.
…Leave your cottage before 10:00. You don’t have to hand in your bracelets until you leave the park. This is possible in the designated box at the exit of the park.
… Don’t forget to complete the survey to make your next stay even more enjoyable.
Thank you!
On behalf of our entire Housekeeping Team.
Manuals
Barbecue
Barbecue
On the terraces of the VIP cottages you will find a stone barbecue. The grill can be found in the storage room of the cottage. We ask you to put the grill back clean in the storage room after use.
The Comfort and Premium cottages are not provided with a barbecue. For a small amount you can buy one in the Foodstore. You can also buy charcoal and firelighters here. It is only allowed to use charcoal in the barbecue (no wood).
Bublle bath
Bubble bath
In some cottages you will find a bubble bath in the bathroom. It can be used in the following way:
Make sure the bath is filled at least ¾ .
The whirlpool function is activated by the gray round tip button on the bath rim near the tap.
- Press once to turn it ON
- Press twice fast to turn on the massage function (someone needs to take place in the bath)
The following description applies to models with a control panel as pictured below:
- On/off switch
- Air valve
- Air valve
- Cold/warm water faucet
- Function switch handshower/tap
- Handshower
Dishwasher
Dishwasher
- Do not stack dishes on top of each other and place the dishes in the appropriate racks.
- Full is full. An overcrowded dishwasher does not clean properly.
- Make sure that food remains are removed from the dishes before they are put in the dishwasher. This is to prevent blockage.
- Let the washing program complete before opening the dishwasher.
- We kindly request that you do not put any dish soap in the dishwasher, but use the dishwasher tablets provided for this purpose.
- After loading, check that the spray arms can rotate freely.
Dishwasher Whirlpool
- Place the tablet in the tray and close the tray.
- Select the desired program by pressing the P button.
- Start the washing program by pressing the start button and closing the door. When the program starts, you will hear a signal.
- The end of the program is indicated by audible signals. The program number flashes on the display.
Changing a current program: If a wrong program has been selected, it can be changed, if it has only just started: open the door (watch out for HOT steam!), Keep the ON/OFF button pressed, the machine switches off. Switch the machine back on with the ON/OFF button and select the new washing program and any desired options; start the washing program by closing the door.
Adding extra dishes: Without switching off the machine, open the door (watch out for HOT steam!) And place the dishes in the dishwasher. Close the door and the program starts from the point where it was interrupted.
Dishwasher in Premium / VIP
- On/off button
- Half load button
- Program selection/cancel button
- Indicator lights
- Program lights
- Control light on/off
- Program pointer
- Indicator lights
- Delayed start button
- Start button
- Program button
Dolce Gusto
Dolce Gusto in Premium / VIP
- Fill the water tank with fresh water.
- Switch on your NESCAFÉ Dolce Gusto machine. Wait until the red light stops flashing and turns green.
- Pull up the lock lever.
- Determine the amount of water with the selection wheel. The recommended amount is stated on the capsule.
- Place the capsule in the holder and close the handle again (after closing, do not open the handle before brewing coffee).
- Confirm by pressing the button for “warm” (or the button for “cold” if you are using a cold drink).
- The water supply stops automatically. Wait until the red light stops flashing. When the light is green, you can remove the capsule.
- If a second capsule is needed (for example with cappuccino), repeat this process.
- Enjoy a delicious coffee variety!
Door
Door
- There is a button on the inside of the door. This is for privacy. When you press this button, it is clear to an employee, for example, that you do not wish to be disturbed.
- The door cannot be locked from the inside. That is why the door handle on the inside is placed vertically as a standard feature.
Extractor hood
Extractor hood
We advise you to switch the hood on a few minutes before cooking and to switch it off again no earlier than 5 minutes after cooking.
Fireplace
Fireplace
To prevent chimney fires, you are only allowed to use the pressed fireplace blocks which are for sale in the Daily Foodstore.
These blocks are easy to light and give almost no waste. First remove the plastic from the blocks and break them into pieces.
VIP Eden
The valve above the door serves as an air supply. If the valve is facing you, it is closed. When the valve is at the back, the air supply is open.
The fireplace grate can be lifted to remove and empty the ash collector.
In the other cottage types there is no controllable air supply. The air supply is then automatically regulated.
Microwave
Microwave
The following description applies to the microwave ovens as shown;
Microwave function
- Use the +/- buttons to set the desired time.
- Press the Power button several times to change the power.
- Press the start key
Defrost
- Press the Jet Defrost button.
- Use the +/- buttons to set the weight.
- Press the start key.
Grill
Crisp
- Press the crisp button.
- Use the +/- buttons to set the time.
- Press the start key.
These microwaves do not have a baking option.
Microwave Combination
Microwave Whirlpool in Comfort / Premium / VIP
Microwave function
Turn on the microwave by this button 
Turn the rotary button and select the following icon on the left display:
Then press the center of the dial. The right display now lights up.
When you have set the desired wattage, press the center of the rotary button again. You can now set the desired time using the rotary selector.
Then you can press start and the microwave will start.
Hot air function
To prepare dishes in a way that is very close to using a traditional oven.
Preheating:
Turn the rotary button and select the following icon on the left display:
Then press the rotary button twice. The right display lights up. You can now set the temperature by turning the rotary button. Then press the rotary button again.
The text PRE- flashes in the right display. A buzzer will sound when the target temperature is reached.
You can now place the product on the rack in the oven.
Press start:
Use the rotary selector to set the desired duration.
When the hot air function is ready, the appliance can perform a cooling down procedure. The text COOL ON then appears on the right display. After this procedure, the oven switches off automatically.
If you want to use the hot air function again immediately, press and hold the on / off button for 2 seconds.
You can then press the start button again and use the rotary selector to reset the time.
Lock
If you see the image above on the screen, the keyboard is locked. You can unlock it by pressing the 
button for at least 5 seconds.
Radio Bathroom
Radio Bathroom VIP
A short press turns the radio on / off. A long press puts the radio into sleep mode.
>> A short press starts the manual channel search. A long press starts the automatic channel search.
+ / – Allows you to control the volume.
1 / 2 A short press calls up a stored station. A long press stores a station.
Safe
Safe
In the wardrobe of one of the bedrooms you can find a safe.
We recommend that you use this locker for your valuables.
User manual
Locking the safe:
- Close the door and hold it shut
- Enter a 4 – 6 digit code and press #
- Hold the door until the safe is locked
(You will need to use the same code to open the safe)
Use the * key as backspace to clear the last digit
Opening the safe:
- Enter the same code you entered to lock the safe
- The LED display will show “OPENED” and the safe door will automatically open
The door to the safe must be open. If this is not the case, or if it is open but with the lock on (see photo), please report this by phone or via Whatsapp.
Please note: Leave the safe with the door open again at the end of your stay.
Sauna
Finnish sauna in VIP
The sauna can be operated by the control panel on the outside.
The lighting can be switched on / off with the right orange switch.
The right rotary button operates the thermo elements. You should set this to position 3 maximum.
Use the left rotary button to set the duration. The sauna switches off automatically after the set time has elapsed.
Finnish sauna in VIP Eden
The control panel is located on the sauna stove (bottom right).
The left rotary button is the temperature control.
The right rotary button is the timer. If you turn this switch completely, the sauna will only switch on after 2 hours! Do not turn this button beyond 4. After 4, it serves as a pre-timer.
Infrared sauna in VIP
- Turn on the sauna. The POWER light will lit up.
- You can set the desired temperature with the upper arrows. The HEAT light will lit up when the sauna is heating up.
- The heat elements will get warm, but they do not light up.
- When the sauna has reached the right temperature, the HEAT light turns of. If you want to change the temperature indication from Celsius to Farenheit or vice versa, this can be done by pressing the C / F button.
- As long as the temperature remains above 40 ° C, you will perspire sufficiently.
- You can set the time with the bottom arrows. A session lasts about 20 to 40 minutes. When the time has elapsed, the sauna switches off automatically.
- Place a towel on the bench in the sauna and take a seat.
- Do not shower immediately after the session, relax for at least 10 to 15 minutes. Drink enough water to absorb the fluid loss.
- After using the sauna, always leave the sauna door open to ventilate the small space.
Please note: When using the sauna you should take the following points into account.
- Children under the age of 12 are not allowed to use the sauna or infrared cabin without supervision. Not recommended for people with heart complaints, high or low blood pressure.
- If you are unsure about your health, consult a doctor. This also applies to pregnancy.
- If you do not feel well, leave the sauna immediately.
- It is advisable to drink water before and after using the sauna. This keeps the mineral level in the body in balance. A warm shower before use makes perspiration easier.
Soundbar
Soundbar in Premium / VIP / VIP Eden
In these cottages you will find a Soundbar at the TV in the living room.
The soundbar can be used as a wireless bluetooth speaker for the TV, mobile phone, tablet or laptop. The soundbar does not contain a radio function.
With the “source” button on the device you can change the source to which you want to connect the soundbar.
- Switch on the Soundbar using the on / off button on the device.
- If you want to connect the soundbar to the TV, press the “source” button until it connects to the TV.
- If you want to connect the soundbar to a Bluetooth device, press the “source” button until the Bluetooth icon lights up. Now you can have the desired device search for “Samsung soundbar (cottage number)” and connect it.
Thermostat
Thermostat
The heating in thecottages function via a thermostat. The thermostat is usually located on the wall in the living room. The radiators should then be turned open in the desired areas.
Our cottages do not have air conditioning.
You can set the desired temperature via the + and – button. Touching is sufficient for this. The set temperature is displayed when the buttons are touched. The current temperature will be visible after 3 seconds. The thermostat has a motion sensor. This will cause the thermostat to reset itself in your absence (after 2 hours). If the thermostat does not detect light, it will switch back more quickly. A lower temperature will also be used automatically at night.
The maximum temperature is 24 degrees.
TV
998 | CP TV NL |
999 | CP TV DE |
1 | NPO 1 |
2 | NPO 2 |
3 | NPO 3 |
4 | RTL 4 |
5 | RTL 5 |
6 | SBS 6 |
7 | RTL 7 |
8 | Net 5 |
9 | Disney XD / Veronica |
10 | RTL 8 |
12 | MTV |
13 | Comedy Central |
14 | Nickelodeon / Spike |
15 | Discovery Channel |
16 | National Geographic |
17 | TLC |
18 | Cartoon Network |
19 | Eén |
20 | Canvas |
21 | Eurosport 1 |
22 | CNN |
23 | BBC One |
24 | BBC Two |
27 | Das erste (ARD) |
28 | ZDF |
29 | NDR |
30 | WDR |
31 | Arte |
33 | FOX |
36 | 24 Kitchen |
39 | Duck TV |
40 | MTV Music 24 |
41 | Nick Toons |
42 | Nick Junior |
44 | E! Entertainment |
45 | RTL Lounge |
46 | Sat. 1 |
47 | Pro Sieben |
801 | NPO Radio 1 |
802 | NPO Radio2 |
803 | NPO 3FM |
810 | 100 % NL |
811 | Q Music |
812 | Radio 10 |
813 | Radio 538 |
814 | Radio Veronica |
815 | Sky Radio |
816 | Slam! FM |
820 | Studio Brussel |
821 | VRT Radio 1 |
830 | BBC Radio 1 |
840 | Eins Live |
ABC
Aqua Mundo
Our Aqua Mundo is open for you every day. The opening hours can be found in the Center Parcs app. You can use the wristbands during your entire stay to enter the Aqua Mundo. You can also close the pool locker with your wristband.
Car-free village
Because this is a car-free village, it is not allowed to use the car at the park outside the changeover days. On the changeover days, children and pedestrians always have priority over other traffic (cyclists must also give priority).
The permitted speed is 15 km/h. We kindly ask you to only drive on the paved roads. On the day of arrival, you must park the car in the general car parking after unloading. On the day of departure you can pick up and load the car an hour before departure.
Cash withdrawal
You can withdraw cash in the Market Dome. The ATM is located on the right of the entrance to the Evergreenz Restaurant.
Doctors and pharmacies
For information, telephone numbers and route descriptions, please contact the Reception or the Porter’s Lodge. You can also call us on telephone number +31 (0) 485 49 67 00.
Emergencies
Report emergencies under the emergency number +31 (0) 485- 49 67 77
Environment
You can make a significant contribution to protecting the environment by sorting your waste. Together, we can create a healthier legacy for our children!
Please sort your waste as follows:
Residual waste: Residual waste.
Waste paper: Dry paper, newspapers, magazines, cardboard, etc.
PMD: Plastic bottles and containers, Metal packaging and Drinks cartons.
Glass: Bottles, glass jars, etc.
Batteries: Staff at the Reception will be pleased to take your empty batteries.
The waste containers are situated in the direct vicinity of your cottage. You can also find them on the map of the village.
Thank you for your cooperation!
Friends gift
If your booking includes a Friends gift, you can pick it up in the Shop & Smile store.
Information
We are available 24 hours a day to provide information under telephone number +31 (0) 485-49 67 00. You can also obtain information about the park and its surroundings from our Reception. We are also active on Facebook, Twitter & Instagram. Of course you can always download the free Center Parcs app.
Jungle Dome
With your wristband you can also visit our Jungle Dome. For the current opening hours, please refer to the Center Parcs app. To close the locker in the Jungle Dome you can also use the wristband.
Laundry service
Het Heijderbos has a laundry service from monday up to and including friday. You can buy a laundry bag of 2 kg (€7.95) or 4 kg (€14.95) at the reception. When you report the laundry before 12 a.m. then it will be picked up from your cottage the same day and returned clean. Reports after 12 a.m. will be processed the next day.
Lost and found
Have you lost something? If our employees or our guests find something, it will be collected. Ask our reception staff or call the lost and found department. They can be reached on Monday from 1 p.m. to 4 p.m., Tuesday from 8 a.m. to 11 a.m. and Friday from 10:30 a.m. to 1:30 p.m. The phone number is +31 (0) 485-49 67 17.
Mail
Are you expecting mail? Mail can be obtained from our Reception. Outgoing mail can also be sent from our reception.
Noise disturbance
If you are experiencing noise disturbance, you can contact our staff at the Guest Service on telephone number +31 (0) 485 49 68 52. During opening hours of the reception an employee will also be happy to help you.
On the day of departure
We kindly ask you to vacate your cottage before 10 a.m. on the day of your departure.
Please hand in your wristbands at the reception or deposit them in the designated box at the exit of the park. We would be delighted if you spent your last day with us in the village.
To make the cleaning process more efficient, please put your bed sheets and towels in the plastic bag and leave them in the hallway of your cottage.
Please leave the cottage tidy, empty the dishwasher, and take the trash to the appropriate containers. Don’t forget to look underneath the bed so you will not forget anything. If you want to leave early; the barriers open at 7 a.m.
Parties
In addition to a short holiday, Het Heijderbos is also a great location to celebrate a party. Do you have a wedding anniversary to celebrate soon, are you designated to organize a family day or weekend with friends or do you have wedding plans? We help you to put together a day/weekend according to your wishes with activities, food & drinks and/or accommodation. Interested? Please contact us:
Business Solutions Het Heijderbos
T: 0031 (0) 485 496857
E: business.solutions.hb@groupepvcp.com
Pets
Pets are not allowed in the Market dome. They are allowed in the Action Factory and in the Old Barn & Bowling. As a precaution for other guests, your pet should wear a flea collar and be on a leash at the village. Dog toilets are indicated on the park map.
Restaurant reservations/ Table-cooking
We advise you to reserve for dinner. You can reserve your table at the Food & Drinks Info Point in the Market Dome, or by phone +31 (0) 6- 21 57 38 82 or through the Center Parcs APP. You can also book all table cooking packages at the Food & Drinks Info Point or in the Daily Foodstore. For questions about the delivery please call +31 (0) 485-49 67 60. This number is not intended for making orders, that is only possible on the spot.
Safe
On the inside of the bedroom wardrobe you will find the manual of the safe. The safe door must be open. If this is not the case, please report this at our reception or through our reporting point for malfunctions: +31 (0) 485 49 68 00.
PLEASE NOTE:
We request that you leave the safe with the door open again at the end of your stay.
Smoking
Smoking is not allowed in the cottage. All our cottages are non-smoking.
Taxi
To order a taxi, please contact our reception +31 (0) 485-49 67 00.
Wheelchair accessibility
The Aqua Mundo is easily accessible for wheelchairs. There is a special entrance which can be opened for you by pushing a button at the entrance. There is a large dressing room, an adjusted toilet and a slope at the pool, please call one of the employees. The Hot Whirlpool and the outdoor pool can not be reached with a wheelchair.
WiFi
There is wireless internet access in the cottage. Basic WIFI is free. You can buy premium WIFI tickets from KPN at the reception.
Zoover
Thank you for your stay! Let us know what you thought of your stay, on Zoover.com (search for Heijderbos) or Tripadvisor.nl.
Household regulations
These Household regulations apply to all parks belonging to Center Parcs (hereinafter called the landlord) and are intended for the tenants of the cottages, their parties, and in general all visitors to the parks of Center Parcs.
- Arrangements that deviate from the clauses contained in these regulations are only valid if and insofar as such deviations are expressly agreed in writing between the tenant and the landlord.
- This tenant, his party and in general all visitors to the parks of Center Parcs are obliged to behave correctly and to refrain from acting in a manner that could reasonably be expected to cause offence to the landlord or to other visitors.
- The tenant is liable for any damage caused by him, his party or his visitors at the park to other people and/or to the property of the landlord or third parties at all. The sum owed by the tenant to the landlord by way of compensation for damage must be transferred as soon as the first straight forward written summons issued to that effect has been received.
- The tenant is not allowed to keep animals at the park that cause a nuisance or an inconvenience. The same applies to engines, instruments, tools or similar objects that may, in the opinion of the manager, cause a nuisance. Radios and other sound equipment must be used in such a way that they cannot be heard outside the cottage.
- The landlord retains the right at all times to enter the cottages for an inspection and/or to carry out or supervise maintenance work. This will not entitle the tenant to a full or partial refund of the rent already paid or yet tot be paid.
- A speed limit of 15 pkh applies to mechanical vehicles within the park grounds. Motorcycles, mopeds, motor-assisted pedal cycles, etc. are not allowed in the park unless the engine has been rendered inoperative.
- Mechanical conveyances with more than two wheels belonging to the tenant or to this party or to park visitors may not be parked within the grounds.
- The tenant, his party and/or visitors obliged to comply strictly with all directions and instructions given by or on behalf of the landlord consistent with the content of these regulations, this consistency to be judged solely by the landlord.
- The landlord and/or the person(s) responsible for ensuring compliance with these regulations is/are entitled, either with or without first issuing a warning, to expel (or have expelled ) from the park, and deny further access to, anyone who does not comply with or who violates any of the clauses in these regulations. The landlord will not be obliged to fully or partially refund cottage rent and/or admission fees already paid yet or yet to be paid.
- Permanent residence in the park cottages is not permitted. The tenant must all times have a fixed place of residence elsewhere.
- The tenant is obliged to keep the interior of the cottage and the surroundings clean and free of waste. The tenant is obliged to deposit waste in the containers provided for this purpose.
- The tenant and in general all visitors are obliged to comply strictly with all governments or statutory regulations that apply at the park. Motorboats are not allowed on the lakes in the park and swimming in the outdoor water is not permitted unless expressly indicated otherwise.
- Outside the cottages, dogs must be kept on a lead. Dog owners must ensure that their dogs use the special dog toilets at the park.
- The landlord is not liable for any damage and/or accidents resulting from participation in activities and/or the use of facilities etc.
- Tenants must be at least 21 years old of age.
- The landlord is at all times entitled to temporarily close down buildings and installations for maintenance work, without this giving the tenant/visitor the right to a full or partial refund of the rent already paid or yet to be paid.
- The landlord reserves the right to introduce changes to the park equipment, the staff activities and the services provided to the tenant/visitor, as well as to the prices charged and any plans made or publicized.
- If the tenant/visitor gives an incorrect name and or address, this may lead to the immediate cancellation of the tenancy agreement or reservation.
- Cottage tenants must adhere to the arrival and departure times given. Deviation from these times by the tenant may have financial consequences.
- Smoking is not permitted in the bedrooms of the cottages, nor in any other place where there is a risk of fire.
- The Legal form of the landlord is an N.V. (Naamloze Vennootschap,or public limited company) The landlord reserves the right to change its legal form in the future, or to transfer its rights in relation to the park and ensuing from this contract.
Regulations deposited with the register of the District Court of Rotterdam.
WiFi at Center Parcs Het Heijderbos
Log-in on a Smartphone or Tablet with Android
Portal
- Select Settings. Select WiFi and activate it.
- Available KPN WiFi HotSpots networks within the range of your device appear as ‘KPN’ in the list of detected networks. Select ‘KPN’.
- Open your internet browser . This will now display the HotSpots portal. If you do not see this, try browsing to, for example, www.nu.nl. You will then automatically be forwarded to the KPN HotSpots portal.
- You can log in here with your account or scratch card details. At a free location, you only need to accept the conditions. You can also check ‘stay logged in’ here if you want your device to automatically connect to the KPN WiFi network in the future.
- The device is now connected to the KPN WiFi HotSpots network.
Please note:
Have you lost the connection? Because, for example, you are no longer in the range of the WiFi access point or a time-out has occurred (because you did not use the connection for a period).
Open your internet browser again. If the HotSpots portal is displayed, accept the conditions and enter your details again; your smartphone will automatically connect to the KPN network.
Application
- Select the application “HotSpots”.
- The opening page of the KPN HotSpots app is displayed with all KPN WiFi HotSpots within a radius.
- Select “Settings” and choose “Account”.
- Log in with your KPN HotSpots account by entering your login details. Check “connect automatically” if you want the device to automatically connect to the KPN WiFi network in the future. Then choose “Done”.
- Return to the home screen. Select “Settings” and then enable WiFi.
- If a KPN WiFi HotSpot is available within range, your device will connect to it.
- The device is now logged into the KPN WiFi HotSpots network.
Please note:
Is the connection lost? For example, if the WiFi point is no longer in range or during a time out (if you have not used the connection for some time), it will automatically recover.
Please note:
When you want to end your session, you need to log out. You can do this by using the logout button at http://logout.hotspots or by using the QR code.
Log in to an Apple (iPad, iPod or iPhone)
Portal
- Select “Settings”. Choose “WiFi” and enable it.
- Choose “KPN” as the WiFi network.
- The device is then connected to the WiFi network. After this, a pop-up (Captive Portal) will automatically appear with the login portal. If the Captive Portal does not appear, open your Internet browser and open any page there (for example www.nu.nl). Here you can log in with your account or code card details. You can also purchase credit online here. At a free location, choose “Start now” to log in.
- The device is now logged into the KPN WiFi network.
Please note:
Is the connection lost? For example, because the WiFi point is no longer in range or during a time out (if you have not been using the connection for some time). Then you can turn WiFi off and on again and use the Captive Portal pop-up. Here too, the “forget network” can help.
Application
- Go to the home screen. Select the HotSpots app.
- The opening page of the KPN HotSpots app is displayed with all KPN WiFi HotSpots within a radius.
- Select “Settings” and choose “Account”.
- Log in with your KPN HotSpots account by entering your login details. Check “connect automatically” if you want the device to automatically connect to the KPN WiFi network in the future. Then choose “Done”.
- Return to the home screen of your device. Choose “Settings” and select “WiFi”.
- If a KPN HotSpot is available within range of the device, it will appear in the list of found networks. Select the “KPN” network. Your device will now connect to the KPN WiFi HotSpot.
- The device is now logged into the KPN WiFi HotSpots network.
Please note:
Is the connection lost? For example, because the WiFi point is no longer in range or during a time out (if you have not been using the connection for some time). Then open the app again and the device will automatically reconnect to the KPN network.
Please note:
When you want to end your session, you need to log out. You can do this by using the logout button at http://logout.hotspots or by using the QR code.
Four tips if you cannot log in immediately:
- Empty your browser cache. You can do this through the settings of your browser. Once in your browser settings menu, choose to clear your history and website data, also known as cache. Note: This also removes all recently visited websites and saved passwords.
- You can restart your device.
- You can forget “KPN” network at your WiFi settings and then reconnect.
- You can also stop and restart the app when using the HotSpots app.
Tips for safer internet via a WiFi HotSpot
KPN makes every effort to make our HotSpots as safe as possible. However, there are still risks. Because of the ease of use, KPN WiFi HotSpots are open WiFi networks. The following tips increase your safety:
- Check whether you really log in to the KPN HotSpots portal by checking the address and the security certificate, by clicking on the ‘lock’ in the address bar. If the site does not have a valid security certificate, a warning will be displayed and no “lock” will appear.
- An https site is secured and encrypts confidential data. Therefore, pay attention to the “s” in https.
- Check if the redirect is to the correct web address (for example: www.kpn.com instead of www.kqn.com).
- A VPN (virtual private network) can be set up for sites that cannot be reached with https. This is, as it were, a traffic tunnel. Traffic can (almost) not be read by any hackers, and can therefore be sent more securely. If a device has set up a VPN, an app will also send its traffic over it.
- Regularly update the operating system (for example: the latest Android version) to get the latest version.
- Firewall must be switched on and virus scanner active (for example: KPN Safe).
Please note:
Logging in through the KPN HotSpots portal does not provide additional security for internet traffic after logging in.
What does KPN HotSpots do for safety?
KPN HotSpots traffic is handled differently compared to its own WiFi connection: public traffic is handled through a separate network. Furthermore, all actions on the portal (both logging in and paying) are https secured. People who are connected to the same HotSpots network cannot see each other. And incoming traffic to your device (initiated from the outside) is not allowed by KPN HotSpots. In addition, we regularly test the security of the portal.
How to use KPN WiFi with a secure VPN connection
Set up a VPN connection for Android: After you have connected with the KPN Wifi network you go through the following steps:
- Go to ‘Settings’> ‘More (settings)’ > ‘VPN’
- In the menu, choose ‘Add / edit VPN profile’.
- By description you can enter ‘HotSpots’ and select the type of connection: ‘PPTP’.
- For server address, enter: ‘vpn.hotspotsvankpn.com’.
- Check if ‘PPP Encryption (MPPE)’ is turned on and save the settings.
- When the VPN is saved, choose the created VPN.
- Now enter the username: ‘vpn’ and the password: ‘kpn’
- You can now connect to the VPN.
Set up a VPN connection for IOS: After you have connected with the KPN Wifi network you go through the following steps:
- Go to ‘Settings’> ‘General’> ‘VPN’.
- Select ‘add VPN configuration …’ (You only need to do this once, after which the settings are saved for this).
- Select the type of connection: ‘PPTP’.
- By description you can enter ‘HotSpots’ and at server: ‘vpn.hotspotsvankpn.com’.
- RSA SecureID must be disabled, the username is: ‘vpn’ and the password is: ‘kpn’.
- The “Encryption level” must be set to ‘Automatic’, ‘Send all traffic’ must be enabled and the ‘Proxy’ must be switched off.
- When you have entered these settings, choose ‘Done’. You will return to the VPN screen.
- In this VPN screen you can switch on the VPN under ‘VPN Configurations’. You are now connected via VPN.
Do you need help?
For more information, visit kpn.com/hotspots, ask your question at the reception or contact our Service Desk. If you call nationally from your location, please contact the number of your country. PLEASE NOTE! Your provider may charge additional costs for the use of your (mobile) phone.
France (0800) 90 78 23
Germany (0800) 187 30 04
The Netherlands (0800) 04 14
Belgium (0800) 704 24
If you call internationally from your location, please call +3188 468 77 68. The service desk is available 24 hours a day and multilingual.
